The results of the Survey on Information and Communication Technologies Usage in Households and by Individuals carried out in 2025 show that 38.7% of people aged 16 to 74 used Artificial Intelligence (AI) tools in the 3 months prior to the interview, most of them for personal purposes. The proportion of AI users almost doubles in the 16 to 24 age group (76.5%) and among students (81.5%).

The survey results indicate that 89.5% of the resident population aged 16 to 74 used the internet in the 3 months prior to the interview, mainly to communicate and access information, and that 49.6% placed orders online in the 3 months prior to the interview, mainly for clothing, footwear and fashion accessories (75.9%).

This survey also shows that 74.2% of people aged 16 to 74 accessed websites or applications of public bodies in the 12 months prior to the interview, mainly to consult personal information (52.7%). In 2024, the most recent year for which data is available for the European Union (EU-27), the proportion of people in Portugal who had contact public bodies was 5.9 percentage points (pp) above the EU-27 average (70.0%).

The proportion of internet users who encountered aggressive, discriminatory or humiliating content increased from 35.5% in 2023 to 45.2% in 2025, citing as the main reasons for perceived aggression, discrimination or humiliation issues related to nationality, ethnic or racial origin (37.9%), political or social positioning (37.0%) and sexual identity or orientation (33.2%).

38.9% of the population aged 16 to 74 used a Citizen Card or Digital Mobile Key as a means of authentication to access online services in the 12 months prior to the interview, 8.5 pp more than in 2023.

According to the same survey, 59.2% of people aged 16 to 74 have digital skills at basic or above basic level, especially in the case of the population aged 16 to 24 (83.4%) and among people who have completed tertiary education (88.4%). 

Regarding access to information and communication technologies at home, the survey indicates that 90.9% of households in Portugal have internet access at home, mainly using fixed technologies (85.0%).